Tour Booking Information and Terms & Conditions of Booking

Please read the below information before booking with Kingdom Private Tours. If anything is unclear please do not hesitate to contact us, we will be happy to answer any questions you have. Also, if you have not visited the UK before, we have compiled some useful Travel Advice worth knowing to make you trip more enjoyable and stress-free.

 

IMPORTANT - By booking your tour with Kingdom Private Tours you agree to the following terms & conditions: if you do not agree to the below then please do not book any tours with us thank you.

 

Tour Payment & Refund/Cancellation Policy

We do not require any deposit payment to secure your tour with us. As long as we have all your details agreed and noted then you will be booked in and collected as advsied. Payment for your tour is made upon meeting the guide first thing in the morning and is made in cash British pounds only. We can on rare occasion make exceptions to this policy but please speak to us first to see if we can help but this is unlikely. This applies to groups sizes of 1 to 8 people only. This way you can cancel the tour if you require for any reason up to you 8 hours before we pick you up, should your plans change or you have an emergency and then you do not have to worry about losing the tour fee as you would not have paid us anything up to that point. If you cancel under 8 hours before the tour we will invoice you in full for full payment and will take steps to ensure we are paid.

 

Note for groups of 9 people or more no mater if it is a multi tour van booking or coach booking you are required to pay for the booking in full once it is booked and confirmed by us via email. This payment must be made by wire transfer to our business UK bank account only. Our details will be emailed to the client so the transaction can take place. The refund policy for this type of tour is different to the standard day tour for 8 people or less. The tour fee is fully refundable for up to 45 days before the tour is due to take place. After 44 days or less for when the tour is due then the entire tour fee is non-refundable for any reason whatsoever no matter what. Do not book this type of tour if you do not agree with this term.

 

Note we do not purchase any entry tickets or events tickets for any tours whatsoever. All clients are required to purchase their own entry tickets and bring them on the day of the tour. We will aid in this by providing clients with website links and timing information once a tour has been booked in and confirmed by us via email. These entry tickets do not belong to Kingdom Private Tours and we accept no liability towards them for any reason whatsoever. If a tour is cancelled for any reason these entry tickets remain the possession of the client and NO recourse can be taken against us Kingdom Private Tours.

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We reserve the right to cancel any tour before it begins should we feel it is necessary due to any reason we deem fit. If it was a booking for 8 people or less then no payment would have been made anyway so no refund is due or compensation can be claimed against us. If it was for a bank transfer tour as stated above we will fully refund in full your payment to us via the same method you paid us which can take up to 7 working days. Again no compensation can be claimed against us.

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We reserve the right to refuse service to anyone whom we do not wish to offer service too and do not feel it is in our best interest to work with.

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Upon a tour being completed all clients are required to sign a form that the guide will provide agreeing the the tour has been completed in full as was offered to the client and that the client has paid in full for the tour without any issues.

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Admin and Credit Card Fee

All Transactions using a Credit Card or Paypal or Bank Transfer carry a 3% to 5% charge to be added for fees we pay as per the terms set by the provider. Paying cash British Pounds does not have any fee attached.

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Attraction Charges

Your tour charge includes vehicle hire, driver guide, fuel, parking, and any congestion charges. Lunch and entrance to tour attractions is payable locally and not included in the tour charge. If you wish for the driver guide to escort you around the attractions, you must also pay for their entrance fees.  Please note certain UK attractions do not allow guides inside, if this is the case we will tell you all the history before you enter and what to do when inside and then the guide will be waiting for you at the exit at an agreed time. If however it is an English Heritage or National Trust site, as members our drivers can enter free-of-charge.

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Dress Code

All clients must take their own responsibility to dress appropriately for the tour they have booked and they must check the weather the morning of the tour before it starts to ensure they are wearing what is required which includes correct footwear, jackets, hats and gloves etc. If you are unsure what to wear given different weather changes or what footwear to wear on any tours please ask us and we will clarify for you.

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Attraction and Traffic Issues

On very rare occasions we may face issues that arise when we visit sites like power cuts or staff shortages, etc. These are of course totally outside of our control and we cannot be held responsible for issues like this at any site. But we will always do our best to find a solution to any issues that arise, which may include offering alterative sites/attractions where possible. The same also applies to traffic issues that may arise as we drive around during the tour. We cannot be held responsible for such traffic issues but will always do our best to find the quickest and safest route needed.

 

Tour Pickup / Return

Although confirmed on your tour itinerary, pickup for the majority of tours from your chosen location in South or Central London will be between 8-9am. If you are unsure of your pickup location for the tour, we can recommend Gloucester Road Tube Station, London, SW7 4SF as it is easy and accessible for both you and our drivers.

 

Please ensure you are waiting and ready to depart at the agreed pickup site at the time specified. If you are late this may affect your itinerary and result in a shortened trip. Final drop-off time on a one day tour can vary depending on location and itinerary but is expected to be between 5-9pm the same day.

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Please note collection from South & Central London area is included in the tour price, other locations are possible but this may incur an extra charge or client may be requested to meet us at Gloucester Road Tube Station. Please contact us for details.

 

Additional Driver Time

Should you wish to make use of our driver tour guide and have dinner on the evening of your tour or perhaps visit a London show, our driver services are available for hire at the rate of £100 per hour. Please ensure you give our drivers reasonable notice if you wish to do this.

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Driver & Vehicle Guide Selection

We have a number of expert driver guides at Kingdom and will automatically select the best available one for your chosen tour. If you have a preference of driver guide please request them upon booking and we will do our best to accommodate this although we cannot make any guarantees. Please note we reserve the right to change drivers at our discretion at any time for any reason whatsoever. This also applies to what vehicle we send to take you on your chosen tour. We will try to assign you the best vehicle for your group size and travel plans and if you wish to book a certain vehicle please ask at the time of booking and we will do our best to provide it but cannot guarantee it and reserve the right to send a vehicle of our choosing and change at any point as required by us.

 

Vehicle Damage & Client Behaviour

We reserve the right to charge reasonable fees for any damage caused to our vehicles during the tour. If a guest is sick or soils in the vehicle a charge of £350 will be payable to the driver at the end of the tour for professional cleaning. Also at all times all clients are expected to ensure they behaviour in an acceptable manner while on any of our tours and at all venues and while inside our vehicles.  Any verbal or physical abuse that takes place towards any of our guides or between clients themselves will result in immediate termination of the tour and all future tours and all monies paid for the tours will be forfeited. Our guides have the right to work in safe and professional environment at all times both mentally and physically and any breech of this by any client will be taken very seriously and if required reported to the police.

 

Insurance & Loss/Theft of items

Our drivers are fully insured with public liability insurance, for peace of mind during your tour with us. As always when travelling, it is strongly advised to arrange your own personal travel insurance via your chosen insurance company, as we cannot be held responsible or liable for any losses you suffer while on a tour with us, If you need assistance please do not hesitate to contact us. We can also not be held responsible or liable for any items you have that you loose or damage or have stolen while on one of our tours.

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Client Safety

While on our tours all clients must ensure they are fully fit and able to carry out the tour they have booked. At all times all clients must obey the instructions of the guide. Clients must take responsibility for their own safety and take due care attention during the tour. We cannot be held responsible or liable if this is not followed by clients. All clients acknowledge and agree to participate in our tours at their own risk and by doing so agree that they are agreeing to the physical risks involved in our tours. We strongly advise you to have travel insurance while on the tour with us and while on holiday in the UK.